Refund policy
Mataki is provided free of charge to its users. Nothing is charged, so there is nothing to refund.
What you pay today
Nothing. Creating an account, using the app, setting up tracking links and signing in through your organization are all free. Mataki does not ask for, collect or store card or bank details, and no page of Mataki takes payments.
If anyone asks you for payment
Scalentric Limited does not charge for Mataki accounts or approvals. Anyone who asks you for money to create, approve or restore a Mataki account is not acting for Scalentric Limited. Please report it to info@scalentric.org.
Before any fee is introduced
- This policy will be replaced by a full refund policy at least 30 days before any fee applies.
- Nobody will be charged without first agreeing to the fee in writing.
- Using Mataki for free before a fee starts never creates a charge for that earlier period.
Institutions with a written agreement
An institution may agree a separate service with Scalentric Limited under a master service agreement. Any fees, invoices and refunds for that service are set out in the institution’s signed agreement, and that agreement governs them.
Contact
Scalentric Limited, info@scalentric.org.